Everything went well except for my understanding of how the shuttle worked. After checking in my vehicle with a Service Representative, I was ready for the Shuttle at 9:30am. The Service team told me that the Shuttle was out and would be right back... However, at 10:10am, the Shuttle had not yet arrived, so I asked the Service team if they had an ETA as I needed to get back to my office for an appt. They learned that the Shuttle driver had gone to pick up a part and would be away longer. So, another assistant, Jim (I believe), grabbed a loaner car and gave me a ride to my office in DeForest. I love that there was a solution to get me back to the office, but had I known right away, I would have been happy to call my Executive Assistant or Uber to pick me up and arrived at my office 45 minutes earlier than I did. I had to reschedule my 10:30am appt, so better communication regarding shuttle transportation would have been really helpful in planning my morning. Everything else surrounding my experience was amazing! Thank you so much!
I was having a problem with my 2008 vehicle. I thought it might have something to do with the battery as it failed me three times in one week. Thus, a trip to the dealership for repair. Bergstrom has great customer service and the prices are very much in the range of things, so that is a good thing. The crew is always polite and informative and as a mature woman, I have a lot of respect for all of them. Thank you for the courtesy and expertise.����
A simple oll change turned into a horrendous experience. Work was done that I didn't request and the work I did request was overpriced. The bill/receipt was impossible to understand, and I still don't know exactly what was done. I won't be going back.
The manager of the oil change shop was able to fix the parking break cable that was hanging down and causing a squeak. It was a quick fix, but it was great that he was able to care of it in a matter of minutes and knew exactly what to do. I really appreciate it and outstanding service!!!
This visit was to replace the front brake pads because of improper manufacturing. I have had the car for only 4 months. The problem was apparent almost immediately. I give Bergstrom A+ for their efforts. Especially Jeff Herburger. However, GM gets D- for taking so long to get this resolved.