Took care of a puncture on Z rated run flat tire on a Corvette in an exemplary manner. (Had to replace the rear tires on the Vette) Excellent dealership and the staff is very professional and knowledgeable. More dealerships should mirror the employees and ownership at Bergstrom. These people know how to run a car dealership.
It was easy and convenient. I dropped my car off and the courtesy shuttle drove me to work. I received notifications on the prgress and completion of the service. The courtesy shuttle picked me back up on schedule from work so i could pick up my car. The staff was friendly and helpful. Very easy and stress free. Thanks.
The scheduler did not let you know what we wanted done to our traverse. Glad we didn?t need it back on Friday, we didn?t get it back until Tuesday. Hmm what happened there. Unacceptable experience and not happy about it still!
Was told repairs would be an hour to an hour and a half, it took three hours. Rep could not figure out how to apply my GM voucher, check out took 30 minutes and wasn?t completed then. Rep called me w final figures Order a draw bar, without ball, it came with a ball for which I was charged.
Tom Meier, our service consultant did a great job. he returned phone calls and worked out the best possible outcome of our needs. He is a great example of what customer service is all about. I used to manage for 36 years for the State of Wisconsin Dept of Revenue and I used to travel the state to talk to other agencies on customer service. Tom would have been an example of what I would use on my talks. Great job.