Bergstrom offers no contact service so I logged in to my Bergstrom account, scheduled my services, and dropped off my vehicle. Service Manager called me to verify what I needed and those services were performed. It was a seamless process and the service was excellent. Highly recommend Bergstrom Middleton and Service Agent Tom.
John stucco is excellent! Service is great. Only issue is sometimes when I call I���m told they are busy and call back next week. Interesting that same day I stopped in 30 minutes later and was told they were not busy at all.
I have taken my car to be serviced At your dealership since I bought it brand new in 2017, I have never had bad service until Tuesday. The service wasn���t actually bad it was the fact that no one called me to tell me the car was done. I don���t live in the area and because of COVID-19, my husband picked me up and we just drove around Madison for OVER 2 hours. I finally called and got complete Run around and never was able to talk to anyone in the service department, the girl I talk to kept telling me they are so busy and she was so sorry. We finally drove back to Bergstrom and salon my car outside I tried to go in and the door was locked finally somebody came to the door and I demanded to know why no one didn���t call me, he had no explanation. The car was done. I don���t have to bring my car to Bergstrom���s, I choose to because of the excellent service I could take my car to Johnson sales which is literally five minutes from my house so do a better job next time or I will be done you have one more chance.
Mike made the sale so relaxing and I wasn't treated like a number. I was treated with respect. It was like he was selling me a vehicle to a family member. Thank you Mike for the "no high pressure, down to earth" sale.