When I walked into Bergstrom Chevrolet my adventure started : I was treated like royalty …… from the front door being opened until they walked me out ……my salesman ( Joe Morgan) worked with me to find the vehicle I wanted & could afford under my instructions / no pressure was ever felt by me / He listened & found it …… The finance people worked with my Credit Union to come up with terms that I could live with & we had a deal…… I’ve run into some problems along the way since my purchase in January; but, everything along the way has been handled with speed & to my satisfaction / every problem has been handled with the friendly attitude of everyone from sales to repairs beyond my expectations…… I’m 76yrs old & they all have treated me so well from top of your staff to the lowest / such As explaining how to use & program my cell phone to reading all the computer features my 2010 Eguiox has …… all with a smile !!!! I’ve already referred Joe & your dealership to several people with the hope that their experience will be equally has satisfactory as mine …… P.S. that also covers my oil consumption test & my recent engine rebuilt / & a loner of a 2019 Equiox ……… if all your Berstroms are this good you are running a great Company !!!! Very Happy with my purchase ………THANKS so much
The customer service is consistently good. It is the reason I come back. There is a lot of competition out there. Please keep up the good work and I will not only continue to come back, but I will continue to recommend Bergstrom. I should be in a commercial spot for you. :-)
We came in on Saturday, 10/27/18 for a recall on our 2018 Equinox. We were told it could take over an hour, which was fine, however happily that had it done and we were on our way in about 40 minutes. Which was nice.
This was our first time buying a new vehicle so I don't have much to compare to, however as far as purchasing a vehicle this was a positive experience. Bergstrom has a beautiful facility for both service and sales and seems to be putting the emphasis on customer satisfaction. I would recommend Bergstrom to others that are looking for a new vehicle.