The service team was great at getting me answers in a prompt manner. Even when there was some paperwork problems they worked to get everything straightened out as fast as possible and was very upfront with everything. They made the process very easy and convenient.
The process of buying and looking for a vehicle was great. Once we signed the papers things went downhill. After signing the papers, we came to pick up the car two days later and nothing was ready. There was a paint chip in the car that we were told we would be contacted about. We contacted them after a week. Set up a time to pick up plates that were being taken off our trade in. Got there, plates still on the car. Had to step out of work 2X to get plates which should have been taken off the two days prior that the car was sitting in their parking lot. Like many dealerships we have dealt with in the past, treat you wonderful until papers are signed. then you are just an after thought. I DO appreciate the idea of here's the price, no haggling.
Requested multiple items to be quoted and all itemized. I received an itemized list of repairs needed separating parts cost and labor cost. I started to question labor on a few items and the service writer starting cutting his labor cost in half on each item. Completely lost my trust so I picked up the vehicle never to return.
The crew at Bergstrom Middleton are always wonderful to work with. They stay in touch and are very good at communicating problems and letting me know when my vehicle will be ready. Thank you for the great service!
Great experience buying a used vehicle from Bergstrom. I got a great car at a great value. The customer service offered was excellent. I highly recommend going to Bergstrom Chevy if you're in the market for a used vehicle..
He gave me insight on leasing certain vehicles. Went over what I was looking for and how that matched up with the vehicles I was looking at to narrow it down. Good info. on AWD vs FW drive as well as other information so I could be more informed. Even after finding a vehicle via the system he thought about it and went out of his way to come up with even a better solution that really was extra special.