A simple oil change wasn���t done properly and I ended up with oil all over my driveway. Also there was poor communication in following up and getting someone out to clean up my driveway. Also missing a hour of work to come back to the dealership to fix something that should of been done right and not being offered anything for the inconvenience.
Michael Siegel was extremely helpful, professional and cordial. He left no stone unturned, and answered any and many questions that we asked. We would recommend Michael Siegel to family and friends who are in need of a vehicle, new or used.
I asked them to only do an oil change, but they did other stuff that I didn't authorize. I hate being manipulated to pay for extra services that I didn't want. So I will put this on social media for everyone else to know how you manipulate extra services that aren't needed.
The parking lot was resurfaced in Middleton and I couldn't come in the main entrance. The receptionist should have told me this. When I went in the back, someone should have greeted me and given me directions on how my oil change would work (who to see, where to park the truck, etc.) Instead I walked in to the service area office where I always go to check in and was told to see someone in the quick oil change area where all vehicles were being serviced for oil changes. Once I got checked in I parked the truck and went in the dealership to wait. When I was checking out, the young man helping me gave me the total but, because I purchased the truck about a year ago and it was a certified truck, I had a second free oil change coming. I told him this and he struggled on how to change the transaction. He had to ask what I assume was the quick oil change manager and he corrected it. When I went to my truck the keys were missing. I should have been handed them when I got my receipt but assumed they were in the truck. I told the manager my keys were missing and it took a few minutes of asking the employees who had them. Finally another employee went to another truck in the lot and found them! Not the best experience I've had with Bergstrom. Some clear communication issues on several levels occurred that day. I have been recommended by my local vehicle shop to go to Zimbric in Sun Prairie for a better, consistent experience, which I will consider next time.
It seems like each time I come, it���s rushed more and more. I left the dealership after my oil change, and not 15 minutes later the tire pressure light went on. I checked, and all four tires ranged from 27psi to 33. This is something that should be part of the multi point vehicle inspection, I would sure think. I texted the number given to me for contacting my service advisor, but it went unanswered. This used to be something they would go over when the service or maintenance was complete. Apparently not any longer, as they don���t even check those items!