Poor My battery died later that day. I paid you $60 for an oil change and for what I thought fluids got filled, tires to proper psi and I thought they checked the battery. My old place did, they would even list the CCR. I ended up having to get it jumped and I bought my battery somewhere else. I certainly wasn't going to give you guys my business after that. In addition when you get synthetic oil shouldn't it be 5000 miles between changes. I noticed my sticker said only 3000.
Overall a very good experience. Only reason I gave 4 stars was due to difficult booking service online. Also chat feature was provided no info other than someone would follow up, which did not happen. However when I directly John, service advisor at dealership I assured that parts available and provide estimates for multiple items to address and made sure all my concerns were addressed. I was informed of vehicle progress due to multiple services being done. John corrected any errors caused by new system and I felt that he was empowered to take care of my needs as a customer. while I no longer live near this dealership, I will drive the 2 hours to have both my chevrolet vehicles serviced there rather than deal with my local dealers in the chicago area where I have had less than positive customer care.
Everyone is adhering to Coronavirus protocols, very professional, and the waiting room is very nice. I was impressed to see how many things they checked out on my new Blazer during the recent service appointment. I bought the Blazer to transport weekend foods to seven area schools at no cost to the school or the student through my volunteer work. I bought the Blazer at your dealership because the price was accurate, the salesman Mr. Haberman treated me with respect and answered all of my questions. I have to note I had purchased 3 vehicles at a local dealer. My husband told them what I was looking for, but they neglected to look. When they did find the vehicle I wanted, the price of the vehicle was way out of line which caused me to look at your dealership.
The service was fine. When I got the vehicle home and opened the glove box, the whole glove box fell on the floor. I was very grateful that Bergstrom sent someone to our home the next day to fix it as we were preparing to leave on a trip. We are now a day into our trip and have had consistent problems with loud rattling coming from the glove box area. The noise has been extremely annoying. I believe a filter was replaced on the passenger side. I don���t have the repair paperwork handy to confirm. If we turn off the fan, the noise is gone, but when we turn it back on the noise is back. We need to have the fan on due to heat needed in this bitter cold. Not happy!!