He gave me insight on leasing certain vehicles. Went over what I was looking for and how that matched up with the vehicles I was looking at to narrow it down. Good info. on AWD vs FW drive as well as other information so I could be more informed. Even after finding a vehicle via the system he thought about it and went out of his way to come up with even a better solution that really was extra special.
The service is always Professional and Outstanding! The management goes above and beyond to ensure everything is great with our service and/or purchase!! We will continue to go return and recommend Bergstrom Chevrolet of Middleton because they put the customer first and foremost. Jeff the Used Car Manager is OUTSTANDING!! He is one of the main reasons I continue to return and recommend Bergstrom of Middleton. Keep up the great work!
Austin was great. kept me informed as to what they found and if I wanted to proceed further. (I did) then he kept me abreast as to how everything was proceeding and when it would be done. the car needed to be overnight, but I was given a loaner. So everything worked out smoothly. communication was the key here and it could not have been done better way to go, Austin!
The experience could not have been any better. The only issue I had was when I called service they would not make an appointment for an oil change. I k ow you don’t do this now but it would be nice to have a flyer or something that explained this rather than wasting my time to call in.
I appreciate everything our salesperson Hati did for us. He came in on his day off during the holidays to accommodate my schedule. He made sure we were able to get the car the same day and everyone who helped follow up was great as well. We had such a good experience we are buying another vehicle tomorrow!