I took my car in for problem about 2 weeks ago and nothing was found. But again ob light came on and took it in again. And this time they found a problem, I not sure why or how it was missed the first time.
I informed the advisor that I wanted the car checked for a check engine light that I believe was triggered by an exhaust leak due to smelling exhaust fumes. The dealership diagnosed the check engine light, but failed to find a 6” exhaust leak in the muffler, which I self-diagnosed in my driveway with a flash flight after smelling more exhaust fumes on the way home from the dealer. I was also able to hear the exhaust leak. The diagnosis fee of $100+ should have identified the obvious exhaust leak that I was able to see and hear from the surface of my driveway.
Service professionals are extremely polite - even at the very end of their day. I arrived when convenient for my schedule (which was at the end of their day/shift) for an unscheduled oil change and an obnoxious noise in heater fan. They took the time to do both - with a smile on their face.
I found the service staff very helpful. When the car needed more repair than what I came in for, the service agent explained what needed to be done and how much it would cost and the time frame for the repairs. I will definitely be purchasing my next vehicle from Bergstrom and recommend them to family and friends.