This past Saturday, I used the quick service option at Bergstrom's in Middleton. On some occasions, I really like the flexibility of just "popping in" as my day allows, rather than booking an appointment in the standard service center. Besides the oil change and the accompanying other services, Hudson and Rob were very helpful in talking to me about my need for new tires, which because of their guidance, I will replace. This was mentioned to me the last time I was in the regular service center at Bergstrom's in March, but because my lease is up in five months, I decided to not replace them at that time. However, after Hudson and Rob went into more detail about the potential safety concern, I have changed my mind. Also, they briefly addressed some of my questions regarding the end of my lease. I appreciated their time, assistance, patience with my questions, professionalism and kindness. I felt validated and appreciated as a customer.
I worked almost exclusively with Lora Vacarro. We started looking for a silverado at Bergstrums or via a trade with another dealer, but we were unable to find exactly what i wanted. The search was hindered by the inability to easily compare two vehicles either at Bergstrums or available via trade with another dealer. Its maddening.... stickers list features but the online "Build Your Own Chevrolet" app lists packages and packages are seldom to be found on stickers. Some stickers presented a bulleted list of features which would seem to be an easy way to compare vehicles... not a chance! Bullets were not in the same order, some bullets for the same feature had different wordings vehicles with the same packages had missing bullets. And the information does not match with the "Configure your own" app at Chevrolet.com. Even Laura struggled to give me an apples to apples comparison. How does Chevy expect me to evaluate a feature's value (price) to me if I cannot tell what it costs? As I said to Lora, the inability to do this reduces my trust that the dealer is not trying upsell me behind my back, or is trying to disguise the markup. It is surprising to me that something as basic on the web as 'compare' is neglected at Chevy. Fortunately for me I had Lora working for me and we were able to order exactly what I wanted using the "Build Your Chevrolet" app (again, very difficult to compare two different configurations). The delivery was made ahead of when it was promised and I am very happy with my new Silverado After 3 weeks of this we switched to ordering the vehicle.
I was disappointed to see how flustered the person was when I picked up my car, it seemed like he didn't know what keys went to what car as he was testing out different key fobs to see what keys went to what car. I was also pretty surprised to see the price of a simple oil change went up so much. Last time I paid about $50, now its just under $70. Yikes! I think I can find a cheaper place with the same or better customer service.
I had my Equinox in for service. They were able to identify my issue, required a part be ordered. The part came in the next business day and was able to schedule the replacement of the part that same day. Very expedited in getting my issues resolved. Also a comfortable, spacious waiting lounge with good wi-fi.
-Got home and several of the lug nuts on my wheels were loose after the tire rotation and alignment. -When I was told that my car was done, they said that it would be going into the car wash. So I delayed picking it up for an hour to give enough time for that. When I arrived, they asked if I wanted to wait so they could wash it. I was not willing to wait after already giving them an hour to do it! -The tire price match doesn���t exist. I gave three different locations with the same price and got excuses for each one of why they wouldn���t honor a price match. Taking my tire business elsewhere. Very unhappy with my service experience and even though Bergstrom is the closest Chevy dealer to me, I���d rather drive anywhere else for service.