They got us in quickly for an oil change and tire rotation. The Service Manager noted a new cabin air filter was needed along with a new rear window wiper, and asked me if I wanted them replaced, I agree and they had me on my way. The Service Manager noted they would have washed the car however it was too cold, which made total sense to me. It was a very smooth process.
Service is always quick and timely. Was very surprised to see my new windshield wipers added up to almost $50.00. If I would have been informed of the cost, I would have elected to purchase from a parts store and install myself. I'll take part of the blame for not asking up front, but I believe the costs of the items should be explained without having to inquire while sitting in a waiting room.
The service guy was very helpful and didn't push me to do things that weren't necessary. Like get new tires he said tread was low but don't have to do anything about it now. Other dealerships and pushed me to change them too early.
One hour for a oil change only that you have made an appointment for is to long. From my seat in the lounge I saw the service people drive my car outside signaling that my oil change was finished. It was 15 minutes later when the customer service person came and got me. Also it would have been nice to get a rain check for a car wash that was not working. When I went to get in my car to go home the driver side window was open. Why? It was 25 degrees out.