Communication in scheduling my initial appointment was difficult (and has been in the past).
-I have not been able to successfully book my last two appointments online (and have told people when I book)
-When I submit a contact form online, I always ask for communication to be via email, but then I always receive a phone call.
-I was not offered a free car wash
-Staff is always really friendly
-But I would describe the experience as a whole as frustrating
Our experience was just ok. We purchased a vehicle that was more on the higher end and I would have assumed to be treated a little better. I purchased the vehicle because I didn't have a lot of time to look - certainly did not purchase it from the personal interaction and relationship.
Everything was taken care of to my satisfaction. The only gripe I have is with my tires. Ever since I purchased my 2012 Cruze the tires have leaked air. I have to go & fill them up at least once a month. I have had it in for service & they tried to find the problem, but it was never resolved. I asked for 4 new tires many times but it fell on deaf ears. When I buy 4 new tires, I do not think I will be purchasing them from Bergstroms because they don''t seem to want to help.
I was approached by a dealer at Bergstrom, without feeling like I was being attacked by puranas. I was given options based upon what I asked for that fit my need and expectations. The process of it all and my best interest was taken seriously. Personally I feel like they went the extra mile, plus I had gotten the car I always wanted. I'm satisfied with the car that I have chosen. I highly recommend Bergstrom Chevrolet of Middleton.